Terms of Service

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Terms of Service Agreement

Last Updated: May 8, 2026

By creating an account, clicking "I Agree," or using the Truss Ops platform, you agree to be bound by these Terms of Service.

1. Scope of Services

Truss Ops Co provides operational tools, systems, and support to assist trades businesses in managing workflows, onboarding, and project tracking. Truss Ops Co does not act as an employer, financial advisor, legal representative, or tax consultant for the Client or any of its employees.

2. Independent Operations

Client acknowledges that it operates independently and is solely responsible for all business decisions, employee management, financial practices, and legal compliance. Truss Ops Co shall not be considered a partner, co-employer, or agent of the Client.

Truss Ops provides estimation and tracking tools for informational purposes. Client is solely responsible for verifying the accuracy of all calculations, bids, and project health data before relying on them for business decisions.

3. No Financial Liability

Truss Ops Co shall not be liable for:

  • Payment of wages, salaries, benefits, or taxes for Client's employees or contractors.
  • Providing earnings statements, tax documentation, or payroll services.
  • Any financial loss, damages, or liabilities arising from Client's business operations, including but not limited to poor workmanship, breach of contract, or customer disputes.

4. No Legal Responsibility

Truss Ops Co shall not be responsible for:

  • Legal claims, lawsuits, or regulatory actions brought against the Client.
  • Compliance with labor laws, immigration laws, or employment eligibility verification.
  • Any actions or omissions of the Client or its employees, subcontractors, or affiliates.

5. Data Privacy and System Use

Client agrees to use Truss Ops Co's systems and portals in accordance with applicable laws and ethical standards. Specifically:

  • Client shall not upload, transmit, or store sensitive personal data (e.g., Social Security numbers, financial account details, immigration documents) unless explicitly permitted and protected under applicable data protection laws.
  • Truss Ops Co shall take reasonable measures to safeguard system data but shall not be liable for unauthorized access, data breaches, or misuse resulting from Client's actions or negligence.
  • Client is responsible for maintaining the confidentiality of login credentials for all Admin and Crew accounts and is liable for all activities occurring under those accounts.
  • Client shall not attempt to reverse-engineer, copy, or exploit Truss Ops Co's systems, code, or proprietary workflows.
  • AI-generated data and automated PDF reports are provided for convenience. Client is responsible for final verification of all AI-extracted values and report accuracy before submittal to third parties.

6. Intellectual Property

All systems, templates, workflows, and branding elements provided by Truss Ops Co remain the exclusive intellectual property of Truss Ops Co. Client is granted a limited, non-transferable license to use these tools solely for internal business purposes. Unauthorized reproduction or redistribution is prohibited.

7. Confidentiality

Client agrees to maintain the confidentiality of all proprietary information, trade secrets, system architecture, and business strategies shared by Truss Ops Co. This obligation shall survive the termination of this Agreement and applies to all employees, contractors, and affiliates of the Client.

8. Non-Solicitation

Client agrees not to solicit, hire, or contract with any employee, contractor, or affiliate of Truss Ops Co for a period of twelve (12) months following the termination of this Agreement, without prior written consent. This clause is intended to protect Truss Ops Co's workforce and operational integrity.

9. Indemnification

Client agrees to indemnify, defend, and hold harmless Truss Ops Co and its officers, employees, and affiliates from any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to:

  • Client's business activities and decisions.
  • Employment practices, tax filings, or legal compliance.
  • Use or misuse of Truss Ops Co's systems or services.
  • Breach of this Agreement.

10. Payment Terms and Service Suspension

Client agrees to pay all subscription dues and are billed in advance on a recurring monthly basis. Failure to process payment will result in automatic suspension of account access after seven (7) days. Reinstatement of services may be subject to late fees or reconnection charges.

11. Termination

Truss Ops Co reserves the right to suspend or terminate services at any time if Client violates the terms of this Agreement or engages in conduct that may harm Truss Ops Co's reputation, systems, or legal standing.

12. No Guarantee

Truss Ops Co makes no guarantees regarding the success, profitability, or legal compliance of Client's business.

13. Limitation of Liability

Truss Ops Co's total aggregate liability under this Agreement shall not exceed the fees paid by Client in the preceding three (3) months. In no event shall Truss Ops Co be liable for indirect, incidental, consequential, or punitive damages.

14. Force Majeure

Truss Ops Co shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, or technical failures.

15. Client Responsibilities

Client agrees to provide accurate information, timely approvals, and access to necessary personnel or systems. Truss Ops Co shall not be responsible for delays or errors caused by incomplete or inaccurate client inputs.

16. Service Level Disclaimer

Truss Ops Co does not guarantee uninterrupted access to its systems and may perform maintenance or updates at its discretion. Support is provided during standard business hours unless otherwise agreed in writing. The service is provided on an "AS IS" and "AS AVAILABLE" basis. Service Provider is not liable for business interruptions caused by third-party hosting outages (e.g., Bubble or AWS).

17. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles.

18. Dispute Resolution

Any disputes arising from this Agreement shall be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in the state of Utah, under the rules of the American Arbitration Association.

19. Survival Clause

Sections 5 through 9, and 12 through 19 shall survive termination of this Agreement.

20. Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes all prior communications. It may only be amended in writing signed by both parties.